When you purchase your online VIP Passes, VIP+ Passes and/or General Admission tickets, your name and the number of tickets purchased is automatically generated on our pre-purchased guest list under your “Order Number”. When you arrive at the BSR Expo please check in at the admission table with your Order Number ready. **No physical tickets or passes will be sent**

All VIP packets will be available for pick up at the upcoming venue the Friday before the expo. Exact times will vary (usually it will be 3pm-7pm). Please check our Facebook/Instagram the week of the expo.

Although we prefer our VIP/VIP+ guests to pick up their packets the day before the event, it is not mandatory. VIP guests can also pick up their packets the day of the event at the admissions table. (Typically there will be two lines: one for pre-sale tickets and the other for new orders..look for signs to direct you)

No, Please don't stand in line again! VIP/VIP+ guests who are wearing their VIP bracelets will be fast tracked into the expo via the VIP entrance (look for signs).

We get that things sometimes come up in life that we can’t control. If this happens, please email us at bigskyreptiles406@gmail.com BEFORE the conclusion of the event. We will be able to process your refund once we verify you didn’t attend. Refunds typically take up to three business days to arrive as Shopify processes the return.

We are unable to process refunds if you contact us AFTER the event has concluded.

No. We wholeheartedly welcome service animals (who perform tasks for those with disabilities, but cannot let attendees bring other animals (including reptiles) due to liability and concern for contagions. Please note while we love emotional support animals, they are not able to attend either.

All the venues we use for the expo charge us to rent the space. We also rent the tables and chairs. Furthermore, while this is a labor of love for us, it takes hundreds of hours of planning, preparation, blood, sweat and tears to put on the expo.

Definitely message us and ask specifics, but know that while our vendors bring a wide variety of animal stock, it will vary based on availability.

While we have a group of dedicated contracted helpers that sometimes travel around with us, we are sometimes in need of other help. If you are interested in being considered email us at bigskyreptiles406@gmail.com with the Subject: I want to work the Expo in (put location). Then give us your contact info.

This will give us a list to go off of to find people when we are in need.

There were several reasons we decided to make the change:

• The plastic drinking cups take up significantly less space, so we can guarantee double the VIP attendees get the cup!
• with more space in our trailer we can now bring BSRExpo T-Shirts and offer VIP+ Passes
• Nearly every expo there'd be a kid (or an adult kid) that would accidentally drop and break their glass, which was a huge bummer
• we'd have to order the glasses by full palate load, which meant freight shipping, and sometimes had supply chain issues
• sometimes change is nice :D